Enquiries Report
The Enquiries Report lists the enquiries customers have submitted through the store. It gives the merchant one place to see what has been asked for and how far each enquiry has progressed.
What the Report Shows
Enquiry Number - the number the store assigned to the enquiry.
Enquiry Reference - the reference used in correspondence with the customer.
Store - the store the enquiry came from.
Placed On - the date the enquiry was submitted.
Total (incl) - the value of the enquiry including tax.
Customer - the customer who submitted it.
Address - the address captured on the enquiry.
Enquiry Status - where the enquiry sits in the process.
Payment Status - whether payment has been received.
Shipping Status - whether anything has been dispatched.
Items - the number of items on the enquiry.
How to Access the Enquiries Report
Click on Reports in the left-hand menu
Click on Enquiries Report
Click on any enquiry to open it in full
Exporting
Click Export to download the report as a spreadsheet.