# Free Shipping Free shipping allows the merchant to enable their customers to check out without paying for shipping. This could be used to have customer retention on their best customers or even as a promotional event. The merchant can add policies to target specific customers or customer groups to be able to check out with free shipping. ### How to Add Free Shipping. 1. Click on the Store you would like to add free shipping 2. Click on Shipping Method 3. Click Enable under free shipping 4. Click on Policy 5. Add your deny policy and then add your allow policy 6. Click OK when you have added your policies {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.storefront.co.za/features/stores/shipping/free-shipping.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.