Reviews

This setting controls whether customers can rate and review your products, how those reviews are moderated, and how review reminder emails are sent. It lives alongside the other catalogue settings for a store.

How to Get There

1. Select the store you would like to update.

2. Click on Manage Store Settings underneath Settings.

3. Open Catalogue & Products.

4. Open the Reviews section.

General

Field	Description
Allow reviews	Enabling this lets your customers rate and review products.
Require approval	Holds new reviews for moderation. Reviews stay Pending until you approve them under Catalogue > Product Reviews.
Other stores	Shows ratings and reviews left on your other stores alongside this store's own reviews.
Minimum rating to display	The lowest star rating a review needs to be shown on the storefront. Set to 0 to show all approved reviews regardless of rating.

Guidelines

Two free-text boxes let you set the guidance customers see when leaving a review, one line per point:

• Guidelines - Do — things you'd like customers to include, for example keeping the review useful and relevant, focusing on the product and their experience with it, sharing details of what they liked or disliked, and writing in English.

• Guidelines - Don't — things customers should avoid, for example including their full name or other personal information, using inappropriate or discriminatory language, or rating service, delivery, collection or returns rather than the product itself.

Store Responses

Field	Description
Show store responses	Shows your public replies to reviews on the storefront (replies are written from Catalogue > Product Reviews).
Email customer on reply	Emails the customer when you reply to their review.

Note: Email notifications for reviews, the email customers receive, and the review request email customers receive can each be managed from the links provided next to Email notification.

Review Request Reminders

Controls the automatic emails asking customers to review a product they've purchased.

Field	Description
Notify after (days)	How many days after purchase the first review request email is sent.
Repeat after (days)	How many days to wait before sending a reminder if the customer hasn't left a review.
Maximum reminders	The maximum number of reminder emails to send for a single purchase.

Saving

Changes on this page are saved automatically as you update each field — there is no separate Save button to click.