Email sender
The email sender settings control who your store's emails appear to come from, where customer replies are delivered, and which mail server those emails are sent through.
By default the store sends email for you. A merchant who would rather send from their own mail server can enter their own details here, so that email leaves from their own domain and appears in their own sent mail.
From and Reply-To
Email display name - the name customers see the email come from.
Reply to email - the address customer replies are delivered to.
Mail Server
These are the details supplied by your mail provider, such as Google Workspace, Microsoft 365 or Amazon SES.
Custom Server - switch this on to send through your own mail server rather than the store's.
Host - the address of the mail server.
Port - the port the mail server listens on.
Username and Password - the credentials for the mailbox the store sends from.
SSL - switch this on if your server uses SSL or TLS encryption. Most providers do.
How to Update the From and Reply-To Addresses
Select the store you would like to update
Click on Manage Store Settings underneath Settings
Open Notifications & Email
Open the Email sender section
Enter the email display name customers should see
Enter the reply-to address customer replies should go to
Save your changes
How to Send Through Your Own Mail Server
Collect the host, port and mailbox credentials from your mail provider
Follow steps 1 to 4 above to reach the Email sender section
Switch Custom Server on
Enter the host and port
Enter the username and password for the mailbox the store should send from
Switch SSL on if your provider uses encryption, which most do
Save your changes
Place a test order on your storefront and confirm both you and the customer receive the expected emails
If emails stop arriving after changing these details, check the host, port and credentials with your mail provider first. An incorrect password here will stop the store sending customer email altogether.
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