Merchant emails
Merchant emails are the notifications your store sends to your own team when something happens, such as an order being placed or a new customer registering.
This section is where you choose which notifications you receive and who receives each one. That last part is useful where different people handle different things, so order notifications can go to your dispatch team while registration notifications go to sales.
How It Works
Each notification is listed separately with two controls:
Whether the notification is sent at all.
The address it is sent to.
How to Update Merchant Emails
Select which store you would like to update
Click on Manage Store Settings underneath Settings
Open Notifications & Email
Open the Merchant emails section
Switch on the notifications you want to receive
Set the address each notification should go to
Save your changes
Place a test order on your storefront to confirm the notification arrives
If you switch off the new order notification, nobody is told when an order comes in. Only do this if you are monitoring orders another way.
If notifications are not arriving, check the address here first, then your mail server details under Email sender.
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