# Welcome to OE Commerce OrderEazi Commerce (formerly Storefront) is your ultimate resource for building and managing your online store. Whether you are venturing into the world of E-commerce for the first time or looking to transition your brick-and-mortar business into a click-and-mortar business, we've got you covered. Whether you prefer a hands-on approach or want guidance from our expert team, we offer two options to suit your needs. You can choose to set up your store independently or opt for the assistance of our expert team. Once your store is up and running, this comprehensive guide provides you with step-by-step tutorials to navigate through the various features and functionalities of Storefront. ## Get Started We've put together some helpful guides to get set up with our product quickly and easily. {% content-ref url="/pages/e4JymqxGBBbiuuhGhDDD" %} [Quick Start Guide](/getting-started/quick-start-guide) {% endcontent-ref %} # Quick Start Guide Get started with the fundamentals so you can get that first sale sooner.
Step1: Add product
Step 2: Customize theme Pick a theme and customize your content, layout and typography to reflect your brand.
Step 3: Add pages Share your brand story with your customers. Create pages that describe who you are, how customers can contact you and more.
Step 4: Organize page navigation Organize pages on your store so your customers can easily find what they are looking for.
Step 6: Payment Methods
# Dashboard The Dashboard is a user interface that displays key performance indicators (KPIs) and other vital metrics in a graphical format. Metrics dashboards are commonly used in business and technology to monitor and track progress towards goals, identify areas for improvement and make data-driven decisions. The Dashboard includes multiple visualisations such as charts, tables and graphs, that display data from different sources. These visualisations can be customised to show different types of data such as sales figures, customer engagement, recent orders, total orders, affiliates, abandoned carts or any other metrics that are relevant to the business or organisation. The Dashboard is a powerful tool for businesses and organisations to monitor and improve performance. This Dashboard can help users make informed decisions and take actions that drive results by providing a clear, visual representation of key metrics. ### Adding, Setting Up and Arranging Widgets #### Adding a Widget 1. Select the Add Button in the top right-hand corner 2. Select a widget with a metric you wish to display on your Dashboard 3. Once you have chosen your widget, click the Select Button on the bottom right 4. Your widget should now display on the Dashboard with the default metrics auto-displaying {% embed url="" %} #### Editing widgets 1. Click on the Configuration Icon (The Spanner) in the top right of the widget. 2. You will be presented with fields that you can edit that will change the metrics displayed. Edit or Select from the dropdowns to update. 3. Once you are happy, click the Save Button on the bottom right. {% embed url="" %} #### Arranging Widgets 1. Select the Drag Icon on the widget you wish to move and drag and drop it into the space you wish it to move. Please remember that the widget may not fit in the space selected based on the column size. 2. Once you are happy click the Save Icon (Checkmark) in the top right-hand corner to save. {% embed url="" %} ### Changing Dashboards If you have multiple stores, you will be able to select which Dashboard you would like to view. You will see the dropdown in the top left displaying the name of the Store Dashboard you are currently viewing. Note that you can have different widgets, displaying different metrics on each Store Dashboard. You can set them up to be the same per store or you can have completely different Dashboards per store depending on each store's goals. {% embed url="" %} \
# Sales The Sales Section offers merchants the ability to manage the statuses of Orders, Coupons, Gift Cards and Customer Wallets. #### Orders This application manages all the orders that customers have placed on the e-commerce store. It allows the store to view and process orders, update order status and track shipments. It also helps in managing returns, cancellations and refunds. #### Coupons This application allows the e-commerce store to create and manage digital coupons for customers. Store owners can create coupons such as third-party merchant coupons for goods or services and/or coupons for their services and goods. #### Gift Cards This application allows customers to purchase and send gift cards to their friends and family. The e-commerce store can create different types of gift cards with varying values. Customers can redeem gift cards in the store to purchase products. #### Wallets This application allows customers to store and manage their digital wallet balance. Merchants can add funds to the customer's wallet using different payments using the Back Office. The e-commerce store can also offer incentives to customers by adding funds to their wallets after spending a pre-determined value. # Orders ### Orders Status Page The Order Status Page is where the merchant will be able to manage orders placed by clients or created by Back Office users. Merchants can view Order Numbers, Creation Dates, Customer Names, Order Totals, the Store the order was placed with, Shipping Method, Payment Status, Shipping Status and Order Status. Merchants will be able to create new orders from this page. #### Order Number The Order Number is a sequential number starting with ORD that is generated by the system. The merchant and clients can use this number to track the status of the orders placed. The merchant can easily search for orders based on this order number. #### Date This is the date that the order was created. This does not mean that the order has been paid, it just means that the client has created an order by going from check out to the payment merchant. The client will still be able to wait and pay for the order within the expiry period. #### Customer This is the name of the client that has placed the order. #### Total This is the total order amount including any discounts and delivery costs. #### Store This is the name of the store that the order was placed with. If you are a single store then this is not important, but if you have multiple stores, this will let you know which store to fulfil the order for. #### Shipping Method This will inform you of the shipping method that the client chose on checkout to use. #### Payment Status This will inform you if an order has been paid, partially paid or not paid. #### Shipping Status This will tell you the shipping status of the order. If you have not integrated with a logistics company, you will need to update this manually in the fulfilment section of the order. If you have integrated with a shipping method, the shipping status should update automatically. #### Order Status This will tell you what status the order is in. There are a few different types of statuses that will all indicate where the order is in the process. Below are the basic statuses: * Pending: A client has created an order but has not made a payment or has only made a partial payment. * Expired: A client has not paid for the order within the allotted time. * Processing: The order has been paid for in full and needs to be fulfilled. * Completed: The order has been processed and shipped/collected. # Create an Order 1. Click on the Create Icon in the top right-hand corner 2. Select a Store you want to create the order for 3. Add Custom products to the order: \ a. Add a Custom Item (This is a product that does not exist in your current catalogue): \ i. Click Add Custom Item \ ii. Enter an item name\ iii. Enter the Item Quantity (the quantity that will be ordered) \ iv. Enter a Price (Including VAT/Tax) \ v. Select if the product is taxable and if the item requires shipping \ vi. Select Apply to add the product to the order {% embed url="" %} \ b. Adding a Product that already exists in your current Catalogue: \ i. Click Browse\ ii. Search for the product/s you wish to add via SKU or product name \ iii. Select the product/s you wish to add\ iv. Click Apply once you have selected the products you wish to add to the order {% embed url="" %} 4. Add Customer Details: \ a. Click on the Edit Button in the customer block\ b. Search for the customer's name or email address. (The customer must already be registered on the site) \ c. Click on Apply once you have selected the customer {% embed url="" %} 4. Adding a Delivery Address: \ a. Click on Edit in the Delivery Address Block\ b. Enter the address details as requested\ c. Click Apply {% embed url="" %} 5. Adding Notes: \ a. Click on Edit in the notes Block \ b. Enter the notes that need to be made for this order\ c. Click Apply {% embed url="" %} 6. Adding Discounts and Shipping: \ a. Click on the three dots in the top right on the Payment Pending Block \ b. Click on Edit Discount or Edit Shipping\ i. Discounts: \ 1\. Choose whether to discount an amount or percentage from the dropdown \ 2\. Enter the Amount/Discount you wish to add\ 3\. Click Apply ii. Shipping: \ 1\. Select the shipping option you wish to apply from the dropdown. \ 2\. Enter the Shipping Cost \ 3\. Click Apply {% embed url="" %} 7. To send the order to the customer click the share button in the top right 8. Copy the link and send it to the customer to make a payment # Edit An Order 1\. Click on the three dots on the right of the order you wish to edit and select the Edit option 2\. You will be able to add additional products, edit customer details, add fulfilment options and make payments 3\. Any edits that you make to the order will automatically save {% embed url="" %} # Order Payments This Payment Section is for the merchant to be able to accept payments in-store or over the phone. It will allow customers to check out on the website in-store or even for the merchant to accept EFT payments and cash. 1. Create/Edit an order 2. Click on Collect Payment \ a. Select Make Payment \ i. Customers can then check out and select their preferred payment method {% embed url="" %} b. Click on Mark as Paid\ i. Order will now move from Pending to Processing as the order has been paid {% embed url="" %} # Order Fulfilments The Section is made for when fulfilment details will need to be made manually on an order. It allows the merchant to add and send details of any deliveries to the customer. Please note that orders cannot be fulfilled without payment being made. See Collect a Payment. 1. Create/Edit an order 2. Click on Fulfil Items 3. Select the Products that will be part of this fulfilment. (Note: You can have multiple fulfilments per order) 4. Select an option from the drop-down menu 5. Enter the tracking number supplied by the delivery company 6. Click Apply {% embed url="" %} # Enquiries Merchants can set specific products to be enquiry only. This means that the clients won't pay for it by check out but instead, an email will be sent to the merchant expressing the client's interest in the product. \ \ The reason a merchant would choose to make a product enquiry only would be because it is a difficult product to get ahold of, it requires custom building, involves some kind of license, etc. Once the enquiry is made the merchant can contact the customer and edit it before saving it as an order. ### How to Edit an Enquiry 1. Click on Sales 2. Click on Enquiries 3. Select the Enquiry you wish to edit and click on the Enquiry Number 4. Convert to draft order 5. Update the order and arrange payment with the client {% embed url="" %} # Coupons A coupon is a discount, offer or promotion offered by a merchant to current or prospective consumers. A coupon can be traded with the store merchant or a third-party merchant for discounted goods. In this Section, the merchant will be able to see all the coupons that have been purchased. They can void, redeem, extend or email the coupon. The merchant will be able to view which coupon is for which store and see what the status of the coupon is. ### How to Access the Coupons Section 1. Click on Sales 2. Select Coupons 3. Find the coupon you would like to review 4. Click on the Kebab menu and select the action you wish to do {% embed url="" %} # Gift Cards Gift Cards on an online store are digital cards that can be purchased and used as a form of payment for products or services offered by the online store. They function similarly to traditional gift certificates or vouchers but are designed for online transactions. This Section is where the merchant can come and view all the gift vouchers that have been purchased. The merchant can delete, deactivate and resend the voucher from this section. ### How to Access Gift Cards 1. Select Sales 2. Click on Gift Cards 3. Click on the Kebab menu and select the action to wish to do {% embed url="" %} # Wallets This Wallets Section refers to the area on the website where the merchant can view all of the customers' wallet amounts. The merchant will be able to see which client has how much in which store. \ \ The merchant will be able to credit or debit customers' wallets directly from this section in the Back Office. ### How to Edit a Customer's Wallet 1. Click on Sales 2. Select Wallets 3. Find the customer whose wallet you wish to edit, click on the Kebab menu and select the action you wish to do from the drop-down {% embed url="" %} # Catalogue {% content-ref url="/pages/r9KOmdMiWmpPdgLsZAQr" %} [Categories](/features/catalogue/categories) {% endcontent-ref %} {% content-ref url="/pages/GUVFbx06vYVIEVDgzTfS" %} [Brands](/features/catalogue/brands) {% endcontent-ref %} {% content-ref url="/pages/kQqddZK8SlaXcaDpwKQx" %} [Families](/features/catalogue/families) {% endcontent-ref %} {% content-ref url="/pages/k2LRUSWBziI1N3RGhAX8" %} [Products](/features/catalogue/products) {% endcontent-ref %} {% content-ref url="/pages/H757aBTPn0NWepKGRzYF" %} [Coupons](/features/sales/coupons) {% endcontent-ref %} {% content-ref url="/pages/OpdSFmKujj2vjTFCrIma" %} [Inventory](/features/catalogue/inventory) {% endcontent-ref %} {% content-ref url="/pages/Xtc0nVi9kTEtvWCsq8Uo" %} [Vendors](/features/catalogue/vendors) {% endcontent-ref %} {% content-ref url="/pages/tcNYW8MxfpQ31sSW2k33" %} [Branding](/features/catalogue/branding) {% endcontent-ref %} {% content-ref url="/pages/mrmq9NFRQSBpkUf2HcMQ" %} [Attributes](/features/catalogue/attributes) {% endcontent-ref %} {% content-ref url="/pages/ER1vNEcpLbeTeQvucruA" %} [Badges](/features/catalogue/badges) {% endcontent-ref %} {% content-ref url="/pages/B6AUy5Yjqc94DTeeJdWY" %} [Sorting](/features/catalogue/sorting) {% endcontent-ref %} {% content-ref url="/pages/57WN0bObRpnEbMnFXaIo" %} [Product Reviews](/features/stores/store-settings/catalogue/product-reviews) {% endcontent-ref %} # Categories A Category Tree is a hierarchical structure that organises and categorises products in an online store. The tree typically starts with broad categories at the top and becomes increasingly specific as you move down the tree. Here is an example of a Category Tree: * Clothing * Men's Clothing * Shirts * T-Shirts * Dress Shirts * Pants * Jeans * Dress Pants In this example, the top-level category is "Clothing" and it is divided into three subcategories: "Men's Clothing", "Women's Clothing" and "Kids' Clothing". Each of these subcategories is then further divided into more specific categories such as "Shirts", "Pants" and "Dresses". And each of those categories are further divided into even more specific subcategories such as "T-Shirts" or "Evening Dresses". ### Adding a Category 1. Click on Catalogue > Categories 2. Select the Create Button 3. Enter the Category Details 4. Click the Save Button\
{% embed url="" %} # Brands Brands refer to companies or entities that create or produce products. These Brands can be small businesses or large multinational corporations and they produce a wide range of products that are sold through online stores. Brands can be used as a filter on the product filter pages (Category Pages). This will make it easier for customers to find the products they are looking for on the filter pages. ### Adding a Brand 1. Click Catalogue > Brands 2. Click on the Create Button 3. Enter the Brands Details 4. Click the Save Button {% embed url="" %} # Families Product families are groups of products that are related to each other in some way. These products share similar characteristics, features or functions and are often differentiated by specific variations such as size, colour or material. Here is an example of product families: 1. Clothing: This product family might include items like shirts, pants, dresses, and jackets. Each of these categories could be further broken down into subcategories based on things like style, colour or material. 2. Electronics: Within this product family, you might find items like smartphones, laptops, tablets and headphones. Each of these categories could be further broken down based on brand, features or price. ### Adding a Product Family 1. Click On Catalogue > Families 2. Click on the Create Button 3. Give your Product Family a name and then click Create 4. Click The Add New Dimension Button 5. Give your new dimension a name 6. Select a Type from the drop-down 7. Add a new value 8. Add a Value (What the Group is) 9. Then add the metadata (What the client will see on the front end) 10. Once you have added all the dimensions, click Save Changes {% embed url="" %} # Products Your products are the goods, coupons, services, hampers and gift cards you sell. You add a product in Storefront by entering product details such as name, description and uploading product images. If your product has options - like size or colour - you can add a variant (Product Family) for each combination of options. (It is important to note that you must set up a product family before adding variant options to your products.) When adding or updating a product, you can make the product available to one or more of your sales channels. You can view, add, update and organise all of your products and variants from the Products Page in the Back Office of Storefront. {% content-ref url="/pages/D2MHICrUBLhsl45NwbAB" %} [Goods Products](/features/catalogue/products/goods-products) {% endcontent-ref %} {% content-ref url="/pages/bzk4l4odBnYMvEQMTQEK" %} [Coupons](/features/catalogue/products/coupons) {% endcontent-ref %} {% content-ref url="/pages/7dTtO18BrVaMj01uqZiF" %} [Gift Voucher](/features/catalogue/products/gift-voucher) {% endcontent-ref %} # Goods Products Goods is a physical item/product that can be purchased by your consumers through your Storefront website. ## How to Create a Goods Product ### A **Goods** product is a physical item that can be purchased by customers through your storefront. This guide walks you through every section of the Goods product creation form. ### Getting Started 1. From the back office, navigate to **Catalogue → Products** in the left-hand sidebar. 2. Click the **+** (Create) button in the top-right corner of the Products page. 3. On the **Create Product** screen, click the **Create** button under **Goods**. You will be taken to the Goods product creation form, which is divided into the following sections accessible via the left-hand navigation panel. *** ### Stores Select which store(s) the product will be available on. By default, the product is not published to any store. * Use the **Add Store** dropdown to select a store, then click **Add**. * A product must be added to at least one store to be available for sale. > **Note:** The Pricing section will only appear once the product has been added to at least one store. *** ### Basics This section contains the core product information displayed to customers. > **Tip:** The platform includes an **AI-Powered Auto-Fill** feature. Click the AI buttons next to any field to automatically generate professional product content. | Field | Required | Description | \ > \| **Full Name** | Yes | The complete product name shown across the storefront and in search results. | \ > \ > \| **Short Name** | No | A condensed version of the name used in space-limited areas like receipts or mobile views. | \ > \ > \| **Product Code / SKU** | Yes | A unique identifier used to track the product internally for inventory and order management. |\ > \ > \| **Barcode** | No | An optional code for physical handling, shipping, and POS systems. | \ > \| **Categories** | No | Assign the product to one or more hierarchical categories (e.g. Clothing > Tops) to help customers navigate the store. |\ > \ > \| **Brand** | No | The manufacturer or label associated with the product. | \ > \ > \| **Tags** | No | Keywords to improve search relevance and enable grouping for campaigns or filters. | \ > \ > \| **Short Description** | No | A brief summary (max 250 characters) shown on listing pages or product previews. |\ > \ > \| **Full Description** | No | A detailed overview including features, specifications, and benefits. Supports rich text formatting. | *** ### Options Specify whether the product is sold as a single configuration or in multiple variants. * **This product does not have any options** — The product has one fixed configuration (e.g. one size, one colour). * **This product has options like size, colour, material, style, etc.** — The product has variants. Selecting this will allow you to define option types and values. Each variant can have its own SKU and stock level. *** ### Inventory Configure how stock is tracked for this product. | Setting | Description | | --------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------- | | **Don't Track Inventory** | No stock tracking. The product will always appear as available. | | **Track Inventory** | Stock decrements when orders are placed. The product will show as out of stock when depleted. | | **Track Inventory and continue selling when out of stock** | Stock is tracked, but customers can still purchase the product even when stock reaches zero. | | When tracking is enabled, you can assign stock quantities per warehouse location. | | *** ### Fulfillment Adjust how the product is shipped and fulfilled. | Field | Description | | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Free Shipping** | Check this box if the product qualifies for free shipping. | | **Shipping Charge** | Apply an additional shipping charge per item in the order (overrides store defaults if set). | | **ETA** | Set an estimated delivery time in days, displayed to customers at checkout or on the product page. | | **Fulfillment Type** | Select one of three options: **Consignment** (you hold and ship inventory yourself), **Cross Docking** (a third party consolidates and fulfils orders), or **Drop Shipping** (the supplier ships directly to the customer). | *** ### Pricing Set the cost price, markup, selling price, and reduced from price for the product. This section appears after a store has been added to the product and displays a row for the default price list of each store assigned to the product. | Column | Description | | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | **Store** | The store this pricing row applies to. Click the store name to navigate to the Pricelist Manager for additional price lists. | | **Cost Price** | The price you pay to acquire or produce the product. (Including VAT/Tax) | | **Markup (%)** | The percentage markup applied on top of the cost price. | | **Profit** | Calculated automatically based on the cost price and markup. | | **Selling Price** | The retail price shown to customers on the storefront. (Including VAT/Tax) | | **Reduced From Price** | An optional original/was price shown alongside the selling price to indicate a discount. | | **Tax Exempt** | Check this box if the product is exempt from tax for the applicable store. | > **Note:** To manage pricing for additional price lists (beyond the default), save the product first and then use the **Pricelist Manager**, accessible by clicking the store name in the pricing table. *** ### Physical Properties Enter the product's dimensions and weight. These values are used for shipping calculations, packaging, and logistics. * **Width** (cm) * **Height** (cm) * **Depth** (cm) * **Weight** (kg) *** ### Images Upload one or more product images to show customers what the product looks like. * Drag and drop image files onto the upload area, or click to browse your computer. * Use square aspect ratio images to prevent cropping. * Drag images left or right to reorder them — the first image is always used as the cover/primary image. *** ### Attributes Add custom properties to the product (e.g. fabric type, voltage, gender, colour, compatibility). Attributes are useful for storefront filtering and detailed product specifications. * Select an **Attribute Set** from the dropdown and click **Add** to apply a group of attributes. *** ### SEO Optimise how the product appears in search engine results. | Field | Description | | -------------------- | ------------------------------------------------------------------------------------------------------------ | | **Page Title** | The title shown in browser tabs and search results. AI generation is available. | | **Keywords** | Comma-separated keywords relevant to the product (e.g. clothes, shirt, blue). | | **Page Description** | A short summary for search engines (under 150 characters recommended). | | **Canonical URL** | The preferred URL for this product page. Auto-generated from the product name on save — only edit if needed. | *** ### Sitemap URLs ### Add additional URLs for the product if needed. A default URL is automatically generated when the product is saved, so this section typically does not need to be edited. ### Display & Behaviour Control how the product is presented on the storefront. | Field | Description | | ------------------------ | ------------------------------------------------------------------------------------------------------------------- | | **Badges** | Add visual labels to the product card such as "New", "Sale", or "Best Seller". | | **Display Order Weight** | A numeric value that controls the product's sort priority within listings. Higher values appear first. | | **Publish Date** | Schedule a date and time for the product to automatically appear on (and optionally disappear from) the storefront. | | **Sold Out** | Manually mark the product as sold out even if stock is available. | | **Products Bought** | Show a social proof counter on the product page when a threshold number of units has been sold. | | **Disable Reviews** | Hide the ratings and reviews section for this product. Useful for B2B or regulated items. | *** ### Order Controls Set purchase quantity limits for this product. | Field | Description | | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------ | | **Minimum** | The minimum number of units a customer must buy per order. | | **Maximum** | The maximum number of units a customer can add to a single order. | | **Maximum Per Customer** | Limits the total units a single customer can purchase across all their orders. | | **Enquiry** | When enabled, replaces the buy button with an enquiry/contact form. Useful for custom orders, price on application (POA), or B2B products. | *** ### Documents Upload supporting files that customers can download from the product detail page. Suitable for product manuals, warranty information, safety data sheets, or technical specifications (PDF or DOC format). * Drag and drop files onto the upload area, or click to browse your computer. *** ### Metadata Add custom backend key-value pairs to the product. These are not visible to customers but can be used for integrations, reporting, or custom logic rules (e.g. a Google Category ID for a Google Shopping feed). * Enter a **Key** and **Value**, then click **Add**. *** ### Saving the Product ### Once you have completed all relevant sections, click the **Save** button in the bottom-right corner of the page. The product will be created and saved to your catalogue. If you added it to a store, it will become visible on the storefront according to any publish date you have set. *For a full reference of all product detail fields, see the* [*Goods Product Details*](https://support.storefront.co.za/features/catalogue/products/goods-products/goods-product-details) *article.* {% embed url="" %} # Goods Product Details #### 🛍️ **Basic Product Information** | **Field** | **Description** | | ---------------------- | --------------------------------------------------------------------------------------------------------------------------- | | **Full Name** | The complete product name shown across the storefront and search results. Should be descriptive and customer-friendly. | | **Short Name** | A condensed version of the full name used in limited-space areas like receipts or mobile views. | | **Product Code / SKU** | A unique stock-keeping unit used to identify and track the product internally. Required for inventory and order management. | | **Barcode (Optional)** | An optional code for physical handling, shipping, and POS systems. | *** #### 🗂️ **Categorization & Branding** | **Field** | **Description** | | -------------- | -------------------------------------------------------------------------------------------------------- | | **Categories** | One or more hierarchical groupings (e.g., “Men > Shoes > Sneakers”) to help users navigate the store. | | **Brand** | The manufacturer or label associated with the product. Helps filter, build trust, and organize products. | | **Tags** | Keywords or phrases used to improve search relevance and enable grouping for campaigns or filters. | *** #### ✍️ **Descriptions** | **Field** | **Description** | | --------------------- | ----------------------------------------------------------------------------------------------------------------------- | | **Short Description** | A brief summary of the product, often shown on listing pages or in product previews. | | **Full Description** | A detailed overview including features, specifications, and benefits. Can include formatting, bullet points, and media. | *** #### 🎨 **Product Options** | **Field** | **Description** | | ------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------- | | **This product does not have any options** | The product is a single configuration (e.g., one size, one color). | | **This product has options...** | The product has variants like size, color, material, etc., which can be selected by customers. Each variant may have its own SKU and stock. | *** #### 📦 **Inventory** | **Field** | **Description** | | ---------------- | ----------------------------------------------------------------------------------- | | **Tracking** | Enable or disable inventory tracking. When enabled, stock will decrement on orders. | | **Locations** | Specific warehouses or store locations holding inventory for this product. | | **Stock Levels** | Quantity of stock available at each location or overall if not location-specific. | *** #### 🚚 **Fulfillment** | **Field** | **Description** | | -------------------- | ------------------------------------------------------------------------------------- | | **Free Shipping** | Indicates if the product qualifies for free shipping (based on conditions or always). | | **Shipping Charge** | A fixed or variable shipping fee for this product. Overrides defaults if specified. | | **ETA** | Estimated delivery time shown to customers at checkout or product page. | | **Fulfillment Type** | Defines how the product is fulfilled: In-house, third-party, digital download, etc. | *** #### 💰 **Pricing** | **Field** | **Description** | | ----------- | ----------------------------------------------------------------------------------------------------------- | | **Pricing** | Retail price, discounted price, cost price, tax settings. Support multiple tiers or customer group pricing. | *** #### 📏 **Physical Properties** | **Field** | **Description** | | ----------------------- | ------------------------------------------------------------------------------------------------ | | **Physical Properties** | Product dimensions (height, width, depth), weight — used for shipping, packaging, and logistics. | *** #### 🖼️ **Images** | **Field** | **Description** | | ---------- | --------------------------------------------------------------------------------------------------------------------------------- | | **Images** | One or more product images including primary image, alternate views, and lifestyle images. Must be high-resolution and optimized. | *** #### 🏷️ **Attributes** | **Field** | **Description** | | -------------- | ----------------------------------------------------------------------------------------------------------------------- | | **Attributes** | Custom properties like fabric type, voltage, gender, season, compatibility, etc. Useful for filters and detailed specs. | *** #### 🌐 **SEO & URLs** | **Field** | **Description** | | ---------------- | -------------------------------------------------------------------------------------------- | | **SEO** | Fields for meta title, meta description, and keywords to optimize for search engines. | | **Sitemap URLs** | Custom or auto-generated URLs that define how the product appears in search engine sitemaps. | *** #### 🧩 **Display & Behaviour** | **Field** | **Description** | | ------------------------ | -------------------------------------------------------------------------------------------- | | **Badges** | Visual indicators like "New", "Sale", or "Best Seller" shown on the product card/image. | | **Display Order Weight** | Controls the sorting priority of the product within listings or categories. | | **Publish Date** | Schedule the date and time when the product becomes visible on the storefront. | | **Sold Out** | Manually mark as sold out even if stock exists (e.g., for limited-time items). | | **Products Bought** | Used for tracking how many units have sold or to show "X bought in the last 24 hours". | | **Disable Reviews** | Toggle to hide the review/rating section for the product. Useful for B2B or regulated items. | *** #### 📦 **Order Controls** | **Field** | **Description** | | ------------------------ | ------------------------------------------------------------------------------------------- | | **Minimum** | Minimum quantity that a customer must buy per order. | | **Maximum** | Maximum quantity allowed per order (e.g., limited editions). | | **Maximum Per Customer** | Limits the total units a single customer can purchase (lifetime or per campaign). | | **Enquiry** | Enables an enquiry/contact form instead of a buy button (for custom, POA, or B2B products). | *** #### 📄 **Documents** | **Field** | **Description** | | ------------- | ---------------------------------------------------------------------------------------------------------------------------- | | **Documents** | Upload supporting files such as product manuals, safety sheets, warranty info, or technical datasheets in PDF or DOC format. | *** #### 🧠 **Metadata** | **Field** | **Description** | | ------------ | ---------------------------------------------------------------------------------------------------------------------------- | | **Metadata** | Custom backend-only fields or key-value pairs used for integrations, reporting, or logic rules (e.g., "Google Category ID"). | # Coupons A coupon is a discount, offer or promotion offered by a merchant to current or prospective consumers. A coupon can be traded with the store merchant or a third-party merchant for discounted goods. **Adding a Coupon Product:** 1. From the back office click on Catalogue > Products 2. From Products, click on the Create icon in the top right 3. Click on the Create Button under Coupon 4. Enter your **Coupon details** 5. Click the Save Button {% embed url="" %} # Gift Voucher A gift voucher is a code that you buy from the online store and give to someone, which entitles the person to exchange it for goods worth the same amount. **Adding a Gift Voucher Product:** 1. From the back office click on Catalogue > Products 2. From Products, click on the Create icon in the top right 3. Click on the Create Button under Gift Voucher 4. Enter your SKU and add an image and any additional details 5. Click the Save Button {% embed url="" %} # Coupons The Coupon Section will allow you to quickly and easily see how many coupons have been allocated to customers and how many of those coupons have been redeemed. \ \ When creating a Coupon in the Products Section, the system will automatically generate the coupon codes that will be given to the customer. In this Section, you can add your own unique codes that will be sent to the customer. ### Adding Unique codes 1. Click on Catalogue > Coupons 2. Find the Coupon you wish to load custom codes on 3. click on the three-dot menu and section load codes 4. Please add all the codes separated by a comma only 5. Click Load {% embed url="" %} # Inventory Inventory refers to the quantity and availability of products that a business has in stock and can sell to customers through its online store. It is important for businesses to have a well-managed inventory to ensure that they are able to meet customer demands and avoid stockouts or overstocking, which can impact their profitability. The Inventory Section allows the merchant to manage how stock is tracked and the stock levels of all the products on the website in one place rather than having to go and manage it product by product. On the Inventory Page, you can change how the products are tracked, see how much you have On Hand, see what has been reserved and what has been committed.\ \ On Hand - How much stock you have at the Warehouse. Reserved - An order has been created and stock is reserved. Committed - An order has been placed and paid for. # Vendors Vendors are third-party suppliers whose products the merchant sells on their online store. Refer third-party suppliers to businesses or individuals who sell products on an online marketplace that is not owned or operated by them. These vendors may offer a wide range of products or services. E-commerce platforms such as Amazon and Takealot often allow third-party suppliers to list their products on their websites, providing customers with a broader selection of goods and services to choose from. \ \ The merchant of the online store adds the products supplied by the Vendors and adds them using the selling price of the Vendor as the cost price on the online store and then adds their mark up which allows the system to work out the selling price on the store. Once a Vendor is set up and products have been added, the merchant will be able to quickly see product details like Cost Price and On Hand Stock. ### Adding a Vendor 1. Click on Catalogue > Vendors 2. Click on the Create Button 3. Fill in the Vendors details 4. Click the Create Button {% embed url="" %} Once a vendor is set up, you will be able to edit products and add the vendor on the product. # Branding # Attributes Attributes refer to the characteristics or qualities that describe a specific product being sold online. These attributes can include various features such as material, weight, dimensions, brand, model number, and more. Product attributes provide detailed information about the product to customers, helping them make informed purchase decisions. In addition, product attributes can impact search engine optimization (SEO), making it easier for products to appear in relevant search results. Attributes can be used as an additional filter option on filter pages, thus helping users to narrow down the products to better help them find the products they are looking for.
### Adding an Attribute 1. Click on Catalogue > Attributes 2. Click on the Create Button 3. Give your Attribute set a name and a description (Remember that this is the group name for your attribute set) 4. Click the Attributes Tab 5. Click the Create Button 6. Give your attribute a name and prompt 7. Select a type from the dropdown 8. Click on the Values Tab 9. Enter your Attribute values 10. Click on the Submit Button 11. Click on the Create Button {% embed url="" %} # Badges Badges on e-commerce products are small graphic elements that are added to a product's image to highlight certain features or benefits of the product. These badges can be used to communicate various things about the product to potential customers and help them make informed purchase decisions. This graphic element will display on the image anywhere on the website that the product image displays. ### Add a Badge 1. Click on Catalogue > Badges 2. Click on the Create Button 3. Enter the text you want to display in the text section 4. In the first row enter 'Colour' in the style column and then in the Value Column enter the colour Hex code you want your text to be 5. Click the Plus Button at the end of the row 6. In the second row enter 'Background-Color' in the style column and then in the Value Column enter the colour Hex code you want the background of the badge to be 7. Click the Plus Button at the end of the row 8. Click Save Changes {% embed url="" %} # Sorting The Product Sort functionality refers to the ability to arrange products in an order based on specific criteria. This will allow customers to find products they are looking for and improve their shopping experience. The merchant is able to arrange the products By Price, alphabetically or by custom settings that enable more flexibility for the merchant to show their best products first. The system will even let you sort your products via a drag-and-drop method. # Product Reviews The Product Reviews Section is where the merchant can view the different reviews that have been left on the product on the online store. \ \ From this page the merchant will be able to see what product the review has been left on, what the rating out of 5 is, the written review if the customer left one, which store the review was written on and then the date that the review was written. # Customers {% content-ref url="/pages/IfUivVBLZdfmV8L27wqn" %} [Consumers](/features/customers/consumers) {% endcontent-ref %} {% content-ref url="/pages/MWvyW7VTjpzfDinXXpea" %} [Companies](/features/customers/companies) {% endcontent-ref %} {% content-ref url="/pages/1f19PHfKRTEkPJtoDMEh" %} [Customer Groups](/features/customers/customer-groups) {% endcontent-ref %} # Consumers Consumers are customers who have created an account to make purchases or engage with online shopping activities. Registering as a consumer involves providing personal information such as name and email address. Consumers may have access to additional features on the platform, such as order history, custom price lists, additional content, etc. While any customer can register on the front end of the store, the merchant can also add customers from the back office. Depending on your sign-up setting you can choose which registration option will work best. ### Adding Customers in the Back Office 1. Click on Customers > Consumers 2. Click on the Create Icon 3. Click on Personal Details at the top of the page 4. Change the Title if needed and add first and last names 5. Click on Contact Details at the top of the page 6. Enter the Consumers' email address 7. Click Save Changes \*Please note that the customer will need to do a forgot password in order to log in on the front end. {% embed url="" %} # Companies Companies are groups of consumers who have created an account to make purchases or engage with online shopping activities. Once part of a company, a consumer can switch from one account to the other.\ \ Companies allow corporate clients to group their employees into one account so that they can make purchases on the company's behalf. An owner can be assigned to the company's account to approve an order made by the other members. The advantage of this is that while consumers can still buy under their Individual accounts, they can also switch to the company account and see different selling prices, payment methods and even different products. ### Adding a Company Account 1. Click on Customers > Companies 2. Click on the Create Icon 3. Click Company Details at the top of the page 4. Enter the Company Name and Number if you have one 5. Click on Contact Details at the top of the page 6. Enter the email address associated with the Company 7. Click on Members at the top of the page 8. Click on the Create Button 9. Fill in the email address of the member, choose a type from the dropdown, Choose an approval method from the dropdown and click okay\ \*This member doesn't need to be registered on the website 10. Click the Save Changes Button {% embed url="" %} # Customer Groups In an e-commerce store, customer groups are predefined segments of customers who share similar characteristics, preferences, or behaviours. These customer groups can allow customers to have different price lists or payment methods. ### How to Create Customer Groups 1. Click on Customers > Customer Groups 2. Click on the Create Button 3. Give your Customer Group a Name 4. Click on the Create Button and select criteria from the Dropdown 5. Fill in the Criteria details 6. Click on the OK Button once you have added all your Criteria {% embed url="" %} # Promotions {% content-ref url="/pages/x5lLKaRvcOB9QHy0a4io" %} [Promo Codes](/features/promotions/promo-codes) {% endcontent-ref %} {% content-ref url="/pages/XriGdwm92IwvLyJtE5cR" %} [Discounts](/features/promotions/discounts) {% endcontent-ref %} {% content-ref url="/pages/NK9CyQeY6NZcK9q8U0ii" %} [Bulk Discounts](/features/promotions/bulk-discounts) {% endcontent-ref %} {% content-ref url="/pages/QIzo6V9MpYm38V25RRdh" %} [Multi-Buys](/features/promotions/multi-buys) {% endcontent-ref %} # Promo Codes Promo codes are used to provide discounts or special offers to customers when they make a purchase. They are essentially a marketing tool that can be used to attract new customers, retain existing ones, and increase sales. Promo codes are typically distributed through various channels such as email newsletters, social media, or paid advertising campaigns. Customers can then enter the promo code cart to receive the advertised discount or special offer. ### How to Create a Promo Code 1. Click on Promotions > Promo Codes 2. Click on the Create Button 3. Select which store you wish to add the promo code to 4. Enter the code that the customers will use 5. Enter the promo code name 6. Select a valid from and to date 7. Choose Amount or Percentage from the drop-down and enter the Value 8. Fill in the rules associated with the Promo code. Remember that if you enter the value of Zero, it will mean the rule is Unlimited 9. Click on the Create Button to add a policy 10. When adding policies you can add allow and deny characteristics. Please always add the deny policies first if you need them 11. Click Okay and then click Create 12. Once the Code is ready, please make sure to change its status to active by clicking the kebab menu and selecting active {% embed url="" %} # Discounts Discounts on an online store refer to the reduced prices that customers can get on the products or services being offered by the store. Online stores often offer discounts as a promotional strategy to attract new customers, retain existing ones, and increase sales. Discounts get applied automatically when products are added to the customer's cart. ### How to Add a Discount 1. Click on Promotions > Discounts 2. Click on the Create Button 3. Select the store you wish to add the discount to 4. Give the Discount a Name 5. Enter a value of an amount or percentage 6. Choose an Option of Percentage and Amount from the drop-down 7. Enter the valid to and from dates 8. Enter a maximum discount value if there is one 9. Next, we want to add Matching and Excluded Criteria 10. Select the Create Button on the Matching Criteria 11. Select a Criteria Type and click next 12. Fill in the fields that appear and click Add 13. Once you have added your matching and excluding criteria, click Create {% embed url="" %} # Bulk Discounts Bulk discounts are pricing incentives offered by online stores to customers who purchase large quantities of products. These discounts are designed to encourage customers to buy more products in a single transaction, which can benefit both the customer and the seller. ### How to Add a Bulk Discount 1. Click on Promotions > Bulk Discounts 2. Click on the Create Button 3. Enter the Bulk discount name 4. Choose Quantity Breaks from the drop-down 5. Click the Create Button 6. Enter your Quantity and discount per item and click add. Do this for as many levels as you you need 7. Click on "Please select a pricelist" and choose the pricelists you wish the bulk discount to be applied to on which store 8. To add Bulk Discount to multiple products at once you can Click on more filters 9. Then select the product grouping that the products you want to apply the bulk action to are in 10. Click on the tick box next to Product Name 11. Click on bulk actions and select Link Pricelists 12. Now select the pricelists you wish to add the bulk discount to on each store 13. Click Update {% embed url="" %} # Multi-Buys Multi-buy is a promotional offer used by online stores to encourage customers to purchase multiple items at once. This type of promotion typically offers a discount or a special price when a customer buys a specific number of items. The most common type of multi-buy is "buy one, get one free," where a customer can purchase one item and receive another item of the same kind for free. Another type of multi-buy is offering a percentage discount on the total price when a customer purchases multiple items, such as buy three items and get 20% off. ### How to Add a Multibuy 1. Click on Promotions > Multi-Buys 2. Click on the Create Button 3. Select which Store you wish to apply the multi-buy belongs to 4. Enter the Multi-buy name 5. Add Valid to and from dates 6. Select a multi-buy option 7. Configure your multi-buy once the option appears 8. Once you are done, add your matching and excluding criteria 9. Click on Create {% embed url="" %} # Marketing {% content-ref url="/pages/2PkoUiE52rFs0wrfNk0P" %} [Mailing List](/features/marketing/mailing-list) {% endcontent-ref %} {% content-ref url="/pages/DKyQXpct2bWWQ09Xc7Qo" %} [Affiliates](/features/marketing/affiliates) {% endcontent-ref %} {% content-ref url="/pages/FzKLFdVuSTvtToUlMuCL" %} [Announcements](/features/marketing/announcements) {% endcontent-ref %} {% content-ref url="/pages/eU0b2YqMyUwErr5NbRtR" %} [Messages](/features/marketing/messages) {% endcontent-ref %} # Mailing List The mailing list is where the merchant can view and download a list of all the customers that have opted in to subscribe to receive mails. \ \ The opt-in functionality can be set up on the register page and a subscribe widget can be added to content pages. \ \ On the Mailing List Page, the merchant can download the subscribed customers into an Excel spreadsheet to be loaded into their mailing merchant of choice.\ \ If a customer wishes to unsubscribe, the merchant can search for that user and access the kebab menu and then click on Unsubscribe. # Affiliates Affiliates are individuals or businesses that promote the products or services of your store and receive a commission for any sales made through their unique affiliate link. This commission is usually a percentage of the sale or a fixed amount per sale. Affiliates can promote the products or services through various channels, such as their website, blog, social media platforms, or email marketing. When a customer clicks on the affiliate link and makes a purchase, the affiliate earns a commission. ### How to Add an Affiliate. 1. Click on Marketing > Affiliates 2. Click on the Create Icon 3. Enter the Affiliates' details. Please enter in Name, Surname and Email at the very least 4. Click Create 5. Click on the kebab menu and then click copy URL to get the unique URL to provide to your Affiliate {% embed url="" %} # Announcements Announcements are a general message that you would like to appear on your online store for all of your customers to see. It allows the merchant to inform customers of issues or news no matter what page the customer may enter the site on. Merchants can use announcements to inform their clients of any stock or technical issues and even add their closing times over holidays. These are just a few examples. ### How to Create an Announcement. 1. Click on Marketing > Announcements 2. Click on the Create Icon 3. Select a store you want the Announcement to show on 4. Give the Announcement a Title 5. Enter the message 6. Select your text and background colour 7. Select an Icon if you would like one to show 8. Enter in the display from and to dates 9. Click Save {% embed url="" %} # Messages Messages are direct communications that the merchant can send to their customers. It will allow the merchant, through the back office, to send a message to an individual or group of customers. The customers will get an email notification that they have received a message and will be able to access the message in the customer dashboard. The merchant can use these messages to communicate directly with customers about their orders or even send the customers' promo codes and inform them about other promotions. ### How to Create a Message 1. Click on Marketing > Messages 2. Click on the Create Icon 3. Select a store that this message should be sent to 4. Add a subject and Message you would like to send 5. Search for a Recipient that you want to send the message to. You can search by name or email 6. Click Add once you have a recipient. You can add multiple Recipients if required 7. Click on Save to send the message {% embed url="" %} # Reports The Reports Section is where the merchant can go and view more details on specific areas of what is happening with their online store. These reports are essential tools for Merchants to monitor their online stores' performance, find areas for improvement and make data-driven decisions.\ \ See a list of reports available below: **Customers Report** - View information on individuals or corporate accounts that are registered on the online store. **Latest Products Report** - Provides basic information on the latest products that have been added. The merchant can go straight to edit or view the product from this report. **Promo Codes Report** - Provides a list of all the Promo codes that have been created. The merchant can click on a code to see all the customers that have used it. **Subscribers Report** - Provides a list of all the customers who have subscribed and their subscription status. **Enquiries Report** - Provides a list of the latest Enquiries made on the store. The merchant can link through to any enquiries straight from this page. **Orders Report** - Provides a list of the latest orders made in the store. The merchant can link through to any orders straight from this page. **Stock Level Report** - Provides a quick and easy place for the merchant to check their product stock levels. **Product Picture Report** - Allows the merchant to easily and quickly find which products in the catalogue have and do not have images. **Affiliate Report** - The merchant can view all successful conversions of each affiliate. This includes dates and values for which the conversation was for. **Voucher Usage Report** - Provides the merchant with a list of all the gift vouchers that have been created and the usage of each voucher to date. **Shopping Cart Report** - Provides the merchant with a list of all the carts that are currently active and how long the cart has been active. With each report, the merchant can either use the information as viewed in the back office or they can export the data into an Excel spreadsheet. # Stores {% content-ref url="/pages/Y8ZVziTdsNIaL6hnZ1bm" %} [Home](/features/stores/home) {% endcontent-ref %} {% content-ref url="/pages/CsmCD6E0bqw8XPTar4PL" %} [Content](/features/stores/content) {% endcontent-ref %} {% content-ref url="/pages/G5qpTSKyTzBYRuDhT1YR" %} [Navigation](/features/stores/navigation) {% endcontent-ref %} {% content-ref url="/pages/71oYxnUdCT1vNXkwvwaW" %} [Store Price Lists](/features/stores/store-price-lists) {% endcontent-ref %} {% content-ref url="/pages/YcnLsAwXG3i9XU5XnTO8" %} [Shipping](/features/stores/shipping) {% endcontent-ref %} {% content-ref url="/pages/54sJYJrmzrjoViZzp4m6" %} [Payments](/features/stores/payments) {% endcontent-ref %} {% content-ref url="/pages/ylL759XYzdOjiECE2tdY" %} [Themes](/features/stores/themes) {% endcontent-ref %} {% content-ref url="/pages/xJQksQ7GxIpIPlSbtfUs" %} [Store Settings](/features/stores/store-settings) {% endcontent-ref %} # Home The Home Section is where the merchant can find the settings and options for each individual store. Once the merchant has set up their Catalogue, they can come to the home page and update the store to work exactly as needed.\ \ From setting up payments and shipping methods to adding themes and content. All of these options will be accessible from the Home Section in the Back Office. We will be running through all of the options you can edit from the Home Page Section over the next few sections. # Content {% content-ref url="/pages/5rMIJmNH0oSWpF89hrqm" %} [Pages](/features/stores/content/pages) {% endcontent-ref %} {% content-ref url="/pages/EYIQMYopzyhj8ZoM5NO2" %} [Blogs](/features/stores/content/blogs) {% endcontent-ref %} {% content-ref url="/pages/l9AFbyz38eTuOLu38EE7" %} [News](/features/stores/content/news) {% endcontent-ref %} {% content-ref url="/pages/fpzsmioKDkYrWsXybfOq" %} [Zones](/features/stores/content/zones) {% endcontent-ref %} # Pages A Page on an online store is a webpage that provides information about the store, its products and related activities. A page is designed to inform and educate customers about something specific. A few examples of a Page would be a Privacy Policy, About Us Page, Contact Us Page or a Specials Page. \ \ Basically, content pages on an online store are designed to inform, educate and engage visitors, giving them useful information to help customers make informed purchasing decisions. ### How to Add a Page 1. Scroll down to the store menu and click on the Store name you wish to add a content page to 2. On the store Home Page, you can click directly on pages under content 3. Click on the Create Icon 4. Click on the Create Button under pages 5. Enter your Page Details and click Create 6. You will now come to a blank page. To edit this page, click Edit at the top right of the page 7. From this menu, you will be able to drag and drop grids and parts (Widgets) onto the page 8. Once you have added all your grids and parts, you can start adding the content 9. After adding your content, click Publish in the top right of the page to take your content live {% embed url="" %} # Blogs Blogs refer to a section or feature within the online store that contains regularly updated articles or posts related to the products, industry or other relevant topics. \ \ These blog posts are typically written in a more informal and conversational style compared to product descriptions or other static content on the website. Reasons for having a blog on your online store: 1. Providing additional information to your customers 2. Establishing expertise and trust 3. Improve SEO rating 4. Creating customer engagement 5. Promoting sales and products ### How to Add a Blog 1. Scroll down to the store menu and click on the Store name you wish to add a content page to 2. On the store Home Page, you can click directly on blogs under content 3. Click on the Create Icon 4. Click on the Create Button under blogs 5. Enter your blog details and click Create 6. You will now have a blank blog. To edit this page, click Edit in the top right of the blog 7. From this menu, you will be able to drag and drop grids and parts (Widgets) onto the blog 8. Once you have added all your grids and parts, you can start adding the content 9. After adding your content, click Publish in the top right of the blog to take your content live {% embed url="" %} # News News refers to a section or feature within the online store that contains regularly updated articles or posts related to the products, industry, or other relevant topics. \ \ You might be thinking that this sounds just like blogs and you would be correct. The news section was created for merchants that would like to keep certain information in different sections.\ \ A merchant may be using blogs to provide customers with product information while using the News section as a section to provide updates on the Company or Industry. ### How to Add a News Article 1. Scroll down to the store menu and click on the Store name you wish to add a content page to 2. On the store Home Page, you can click directly on news under content 3. Click on the Create Icon 4. Click on the Create Button under News 5. Enter your news details and click Create 6. You will now have a blank news page. To edit this news page, click Edit in the top right of the blog 7. From this menu, you will be able to drag and drop grids and parts (Widgets) onto the news page 8. Once you have added all your grids and parts, you can start adding the content 9. After adding your content, click Publish in the top right of the blog to take your content live {% embed url="" %} # Zones Zone content is a form of content that the merchant can add to pages they cannot otherwise be edited. The merchant can use zone content to add additional information to products or even promotional banners to category pages to give a few examples. Using zones to educate your customers on products and promotions is a great way to stand out against other online stores. ### How to Add Zone Content. 1. Scroll down to the store menu and click on the Store name you wish to add a content page to 2. On the store Home Page, you can click directly on zones under content 3. Click on the Create Icon 4. Click on the Create Button under Zones 5. Enter your Zones Details, which will include the permalink/s of the page that you want the zone content added to and click Create 6. You will now have a blank zone page. To edit this, click Edit at the top right of the page 7. From this menu, you will be able to drag and drop grids and parts (Widgets) onto the zone page 8. Once you have added all your grids and parts, you can start adding the content 9. After adding your content, click Publish in the top right of the zone to take your content live {% embed url="" %} # Navigation Navigation in an online store refers to the functionality that allows customers to browse and move around the store to find and access different products, categories, and sections. It encompasses the design, layout and interactive elements that help users navigate through the online store efficiently and easily.\ \ The Navigation Section will allow the merchant to update the main navigation and the footer navigation on the front end of the online store. ### How to Add a Navigation Item 1. Scroll down to the store menu and click on the Store name you wish to add a content page to 2. Click on View under navigation 3. Select the main menu or footer menu depending on which one you would like to edit 4. You can edit a menu item or create a new one. if you would like to create a new one, click on Add Menu Item 5. Give the menu item a title 6. Select a menu item from the drop-down and then enter the details that show 7. Click on the Add Button at the bottom right of the page 8. You can drag and drop the menu item into position or under another menu item to create a sub-menu item 9. Once you are finished you can click Save # Store Price Lists Merchants are able to create multiple price lists that can be linked to different client accounts. The merchant can use this function to create pricelists as a marketing tool to encourage clients to purchase more. An example of this would be a pricing tier of gold, silver and bronze with gold having the lowest prices. The merchant can decide on a spending amount that would move clients from one price list to the next. \ \ Merchants can also provide different pricelists to corporate clients that have slightly better prices than the default pricelist to encourage consumer loyalty. ### How to Add an Additional Price List 1. First, you will need to make sure you set up a Customer Group 2. Then select a Store you wish to add a pricelist to 3. Click on View to see your price lists or click on Create to create a new pricelist 4. Click on the Create Icon 5. Enter a name for your price list 6. Select a Customer Group/s you would like to link the new price list too 7. Choose whether you would like to enable all products or if you would like to do this manually 8. Before you click create, toggle whether you would like to have the price list active or as a draft 9. Click Create 10. Go through the products on your list and update the prices as you would like and toggle whether products are on or off 11. There is no Save Button, your changes will be saved automatically {% embed url="" %} # Markup Manager The Markup Manager helps merchants automatically apply selling prices to products when only cost prices are available. It eliminates the need to manually calculate prices for each product, especially useful when importing or updating product data from suppliers. ### How It Works When a product is imported with only a cost price, the Markup Manager calculates the selling price using a predefined markup percentage. Markups can be assigned by category path, brand, or fall back to a default value. You can also apply these markups in bulk to an entire pricelist. ### Markup Priority \ Markup rules are applied in the following priority:\ 1\. Exact category path match (e.g. “/Electronics/TVs/Smart TVs”)\ 2\. If multiple rules match, the one with the higher markup is used\ 3\. Closest parent category path (fallback to broader category)\ 4\. Brand markup (if no category match)\ 5\. Default markup (if no brand or category match)\ \ Note: If a product already has a markup, it will remain unless the bulk action is run to update it.
### Bulk Markup Action \ The Markup Manager includes a bulk update feature for pricelists:\ \ \- Updates all products within a pricelist using current markup rules\ \- Only applies to products that have a cost price\ \- Only updates products that have a matching markup rule\ \- Does not enable/disable pricing\ \- This action cannot be undone \
### Summary of Rule Types
Rule TypeDescription
Category MarkupMost specific – matched to product’s category path
Brand MarkupUsed when no category markup applies
Default MarkupFinal fallback if no other rule is found
\ The Markup Manager ensures pricing is consistent, efficient to manage, and responsive to changes in supplier cost data. # Shipping {% content-ref url="/pages/VSVLdiokObqHJDrpTtRF" %} [Free Shipping](/features/stores/shipping/free-shipping) {% endcontent-ref %} {% content-ref url="/pages/zhG2IOoXn5gyVparnjCA" %} [Collection](/features/stores/shipping/collection) {% endcontent-ref %} {% content-ref url="/pages/qIeMUBthZlQuD2N5sFa6" %} [Fixed Shipping](/features/stores/shipping/fixed-shipping) {% endcontent-ref %} {% content-ref url="/pages/Pp1rEgBKW9Eh1Wl4eZ8H" %} [Local Delivery](/features/stores/shipping/local-delivery) {% endcontent-ref %} # Free Shipping Free shipping allows the merchant to enable their customers to check out without paying for shipping. This could be used to have customer retention on their best customers or even as a promotional event. The merchant can add policies to target specific customers or customer groups to be able to check out with free shipping. ### How to Add Free Shipping. 1. Click on the Store you would like to add free shipping 2. Click on Shipping Method 3. Click Enable under free shipping 4. Click on Policy 5. Add your deny policy and then add your allow policy 6. Click OK when you have added your policies {% embed url="" %} # Collection The merchant can create collection points where customers can come and collect their online purchases. This can be used if the merchant has a physical store or even can be used for drop points.\ \ Merchants can create multiple collection points that will allow the customers to choose the closest collection point for them. ### How to Add a Collection Point 1. Click on the Store you would like to add free shipping 2. Click on Shipping Method 3. Click Enable under Collections 4. Click on Configuration 5. Click on Create Collection Address 6. Enter the collection points details and address 7. Click Add {% embed url="" %} # Fixed Shipping Fixed shipping on online stores refers to a flat rate charged for shipping products purchased through the online store. With fixed shipping, the online store sets a standard rate that customers are required to pay for shipping regardless of the size, weight or destination of their orders. This simplifies the shipping process for customers, as they know exactly how much they will be charged for shipping. ### How to Add Fixed Shipping 1. Click on the Store you would like to add free shipping 2. Click on Shipping Method 3. Click Enable under Fixed Shipping 4. Click on Configuration 5. Enter the shipping matrix name and click Add 6. Choose the Matrix Type from the dropdown 7. Add the Value of the Customer cart and then add the shipping for that value and click the Add Button 8. Click the Create Button {% embed url="" %} # Local Delivery Local delivery refers to a shipping option where products purchased through the online store are delivered within a specific geographical radius. Unlike traditional shipping methods that involve carriers like postal services or courier companies, local delivery is usually handled by the online store itself or a designated local delivery service. ### How to Add Local Delivery 1. Click on the Store you would like to add local delivery to 2. Click on Shipping Method 3. Click Enable under Local Delivery 4. Click on Configuration 5. Enter the latitude and longitude of your business/warehouse 6. Enter your max delivery distance 7. Add your delivery costs 8. Enter the delivery type 9. Click Save {% embed url="" %} # Payments {% content-ref url="/pages/l1p7n7MXzAcq8NYa9DRV" %} [Terms](/features/stores/payments/terms) {% endcontent-ref %} {% content-ref url="/pages/bcg8w289XOCiGCDJHF8K" %} [EFT](/features/stores/payments/eft) {% endcontent-ref %} {% content-ref url="/pages/AunIg8bx20T4vISmfZu8" %} [Third Party Payment Merchants](/features/stores/payments/third-party-payment-merchants) {% endcontent-ref %} # Terms Terms payment method refers to a buy now pay later method. Terms would be the agreement between the Merchant and the customer which would state a budget and a set date for payment. The customer can purchase products without going through the usual pay demand and the merchant will invoice on a set date or set amount of time after the purchase has been made.\ \ Terms payments can be added for only specific customers or corporate accounts that the merchant has agreements with. Using policies the merchant can hide this payment method from all other customers. ### How to Add a Terms Payment Method 1. Click on the Store you would like to add terms to 2. Click on Payment Methods underneath Payments 3. Click on the Enable button under Terms 4. Add your Deny and Allow policies {% embed url="" %} # EFT EFT payment method refers to a payment where the payment is made manually from the customer's bank account. This method of payment allows the customer to place an order and then pay for that order in the allotted time before that order expires. If a merchant chooses this payment method, they will need to go through their bank statement and manually add the payment to the order in the back office once it comes through. ### How to Add an EFT Payment Method. 1. Click on the Store you would like to add EFT to 2. Click on Payment Methods underneath Payments 3. Click on the Enable button under EFT 4. Click on the Configuration Button that appears 5. Add your banking details in the form provided 6. Click on Add Bank 7. Click on Save {% embed url="" %} # Third Party Payment Merchants Third-party payment merchants are payment methods from outside of Storefront that is already built into the system. These third-party payment methods offer instant payment options such as Instant EFT or card payments.\ \ To use a third-party payment merchant, you must first contact the merchant and set up an account. Once the account has been set up, the Payment merchant will provide you with a Merchant ID and secret key. These are what you can use to activate the payment method on your storefront store.\ \ Payment options available: * SnapScan * PayU * PayGate * PayJustNow * PayFlex * SwitchPort * Peach Payments * Ecentric * Strip * Yoco * PayFast ### How to Add Third-Party Merchant Payment Method 1. Click on the Store you would like to add a payment method 2. Click on Payment Methods underneath Payments 3. Click on the Enable Button under the merchant you wish to use 4. Click on the Configuration Button 5. Enter the details that the merchant has provided you 6. Click Save {% embed url="" %} # Themes {% content-ref url="/pages/u3LzCyUoTxJ6cZVqsvYL" %} [Look and Feel](/features/stores/themes/look-and-feel) {% endcontent-ref %} {% content-ref url="/pages/EGTiwScOwFiQgppyL6HH" %} [Styles](/features/stores/themes/styles) {% endcontent-ref %} {% content-ref url="/pages/idMBLCjevvRgSLuH9iec" %} [Scripts](/features/stores/themes/scripts) {% endcontent-ref %} # Look and Feel The Look and Feel Section is where the merchant can manage the website template and customise it to fit their Corporate Identity. The Look and Feel Section allows merchants to browse the different templates available, publish them to their store and do basic customisation or advanced customisations. ### How to Add and Customise a New Template 1. Click on the Store name that you wish to add a template 2. Click on Look and Feel 3. Click on Browse Themes 4. Once you have found the Template you like, click Install 5. Under the title More Themes, you will see the name of the theme you just added. Click on Customise 6. You can update the colours and fonts on the Basic Customisation tag or you can edit the code on the Advanced Customisation Tab 7. Once you are happy, click on Save 8. Navigate back to Look and Feel and click Publish to take the theme live {% embed url="" %} # Styles The Styles Section allows the merchant to add their own style sheets to the website. This allows the merchant to internally control how the website looks and reacts. While the merchant can contact Warp Development to do any changes they wish, this allows those merchants with the knowledge or know someone with the knowledge to do the updates themselves.
### How to Add Your Own Style Sheets 1. Click on the Store name that you wish to add the style sheets 2. Click on Styles under Themes 3. Click on the Create Icon 4. Enter the details on the Settings Page 5. Click on the CSS tab 6. Enter your CSS styling code 7. Click Save {% embed url="" %} # Scripts The Scripts Section allows the merchant to create and/or add custom scripts to their online store. This allows the merchant more control over the front end of their online store and how it functions.\ \ An example of where a merchant would add a script is with live chat functionality. The merchant can register with a company that supplies the live chat functionality. These companies usually supply a script that needs to be injected into the website. The merchant can copy this script and just add it to the scripts section for the live chat to get added to their online store. ### How to Add a Script 1. Click on the store name that you wish to add the script to 2. Click on Scripts under Themes 3. Click on the Create Icon 4. Enter the details on the Settings Page 5. Click on the Script Tab 6. Enter your Script 7. Click Save {% embed url="" %} # Store Settings # Store Details {% content-ref url="/pages/bOhLZ5n5OI3ZW8pamkq2" %} [Store Name](/features/stores/store-settings/store-details/store-name) {% endcontent-ref %} {% content-ref url="/pages/aZUbPmPCvftqcqxlebJT" %} [Tax](/features/stores/store-settings/store-details/tax) {% endcontent-ref %} {% content-ref url="/pages/7p07Nse9ubMPUlANbsAX" %} [Logo and Favicon](/features/stores/store-settings/store-details/logo-and-favicon) {% endcontent-ref %} # Store Name In this Section, the merchant can update the name of the store they are working on. While this is not something that will happen often. If a store does rebrand or has a name change, the merchant can update the details here. ### How to Update the Store Name 1. Click on the Store you want to update 2. Click on Manage Store Settings under Settings 3. Click on the text box next to Store name 4. Update the name {% embed url="" %} # Tax The merchant can control your online store's tax settings. You can update the sales tax rate, how your prices are displayed and if your delivery fees include tax. This is important for the merchant to quickly be able to update to make sure that their store is compliant with their country's tax laws. # Logo and Favicon This Section will allow the merchant to load their store logo and Favicon (Tab Icon). ### How to Update/Add Logo and Favicon 1. Click on the Store you wish to add/edit the logo and favicon 2. Click on Manage Store Settings under Settings 3. Select Logo and Favicon 4. Click on the Add Logo or Add Favicon box 5. Select the image you want to upload from your folders {% embed url="" %} # Tracking & Analytics # Facebook Pixel The Meta Pixel (Facebook Pixel) is a piece of code that the merchant can add to their online store allowing them to measure the effectiveness of the merchant's advertising by understanding the actions that customers take on the merchant's website. ### How to Add a Meta/Facebook Pixel 1. Create a Pixel to add to your Store. You can get instructions on how to set this up [here](https://www.facebook.com/business/help/952192354843755?id=1205376682832142) 2. Select the Store you would like to add the Pixel to 3. Select Manage Store Settings underneath Settings 4. Click in the text box next to Facebook Pixel 5. Enter the code that Facebook has provided {% embed url="" %} # Google Analytics Google Analytics provides the merchant with valuable information about their online store that can be used to monitor their customer's interactions with their store. It allows the merchant to see where customers are coming from, how they are entering the store and when they are leaving. This will allow the merchant to optimise their store to create the best customer experience. It also allows the merchant to monitor their campaigns and assess the effectiveness of their marketing efforts. ### How to Add Google Analytics 1. First set up analytics for your store and get your Google Analytics (GA) code. 2. Select the store you wish to add your analytics code to. 3. Select Manage Store Settings underneath Settings. 4. Click on Google Analytics. 5. Enter the code provided by Google. 6. Enable enhanced analytics if you wish to receive them. {% embed url="" %} # Sign-up {% content-ref url="/pages/FOWVg6VwpPVla7u3bxaA" %} [Login Methods](/features/stores/store-settings/sign-up/login-methods) {% endcontent-ref %} {% content-ref url="/pages/J08SZWuGwor8CUP1pITV" %} [Sign-Up Settings](/features/stores/store-settings/sign-up/sign-up-settings) {% endcontent-ref %} {% content-ref url="/pages/t8BHBlqTkl9Zr7oih5pP" %} [Individual Form Fields](/features/stores/store-settings/sign-up/individual-form-fields) {% endcontent-ref %} {% content-ref url="/pages/MKP4XDGkF5E2Ykes9XXB" %} [Corporate Form Fields](/features/stores/store-settings/sign-up/corporate-form-fields) {% endcontent-ref %} {% content-ref url="/pages/swaalGAhChNTks7Ims2C" %} [Login](/features/stores/store-settings/sign-up/login) {% endcontent-ref %} # Login Methods Login methods are where the merchant can add an alternative Facebook login option. ### How to Activate Facebook Login 1. Go to Facebook and activate your Facebook Login. (You can see how to do that [here](https://developers.facebook.com/docs/facebook-login/)) 2. Click on the store you want to add a Facebook login to 3. Click on Manage Store Setting under Settings 4. Under sign up click on Login Methods 5. Add your Application ID and Secret key {% embed url="" %} # Sign-Up Settings The sign-up settings allow the merchant to apply restrictions or update how their customers register on their online store. The merchant will be able to turn on and adjust the following features:\ \ Sign-up - What kind of customers can register, be it Individual, Corporate or both. Verify Email - On registration, a one-time password is set so that we can verify that the email address used on registration is real. Approval - Allows the merchant to approve anyone that registers before they can use the website. Allows the merchant to set what accounts need approval and to whom the approval email gets sent. Age Restriction - The merchant can set whether customers must enter their birthday when registering and set the minimum age customers have to be. Mainly used on websites that sell alcohol. Social Login - Allows the merchant to turn on the ability for customers to register using Facebook. They must have set up Facebook login in the login methods first. Whitelist Email Domains - Allows the merchant to allow only email addresses with certain domains to register. (Example of a domain: @domian.co.za) The merchant is able to add multiple domains separated by a comma. ### How to Update Sign-Up Settings 1. Click on the store you want to update the sign-up setting for 2. Click on Manage Store Setting under Settings 3. Under sign up click on Sign-Up Settings 4. Toggle on and off the settings that you want active and update the fields with the relevant information {% embed url="" %} # Individual Form Fields The Individual Form Fields allows the merchant to toggle off and on what information fields they would like to be filled in on registration for all individuals who are registering on the store. The merchant can choose which fields they would like and which of those fields are required for a successful registration. ### How to Update Individual Form Fields 1. Click on the store you want to update the individual form fields for 2. Click on Manage Store Setting under Settings 3. Under sign up click on Individual Form Fields 4. Toggle on and off the fields that you want active and choose if the field is required to complete registration {% embed url="" %} # Corporate Form Fields The Corporate Form Fields allows the merchant to toggle off and on what information fields they would like to be filled in on registration for all corporates that register on the store. The merchant can choose which fields they would like and which of those fields are required for a successful registration. ### How to Update Individual Form Fields 1. Click on the store you want to update the corporate form fields for 2. Click on Manage Store Setting under Settings 3. Under Sign-Up click on Corporate Form Fields 4. Toggle on and off the fields that you want active and choose if the field is required to complete registration {% embed url="" %} # Login This section will allow merchants that have multiple store to choose if customers can use the same login details on their other stores. This will allow the merchant to either provide customers easier access to their other stores or restrict access so as to not let customers know they are all connected. {% embed url="" %} # SEO {% content-ref url="/pages/5PxW4hBQRRazvnwMnn2l" %} [Google Webmaster Tools](/features/stores/store-settings/seo/google-webmaster-tools) {% endcontent-ref %} {% content-ref url="/pages/cGXdKBP8H15VNoFCv3GI" %} [Robots.txt](/features/stores/store-settings/seo/robots.txt) {% endcontent-ref %} {% content-ref url="/pages/nHZzEpaovOBtp1UmKRgH" %} [Sitemap.xml](/features/stores/store-settings/seo/sitemap.xml) {% endcontent-ref %} # Google Webmaster Tools Google Webmaster Tools, now known as Google Search Console, is a service provided by Google that allows website Merchants to monitor and manage their site's presence in the Google search results. It provides the merchant with valuable insights into how Google views and interacts with your website, helping you optimise its performance in search engine rankings.\ \ By using Google Search Console effectively, merchants can optimize their online stores for better visibility in Google search results, identify and fix issues that may affect their rankings, and gain valuable insights into how users interact with their site. ### How to Add Google Webmaster Tools 1. Select the Store you wish to add the Webmaster Tool code to 2. Click on manage store settings under settings 3. Navigate to SEO 4. Enter your Webmaster Tools code {% embed url="" %} # Robots.txt The "robots.txt" file is a text file that is placed in the root directory of a website to provide instructions to web robots (also known as crawlers, spiders, or bots) about which pages or sections of the site should be crawled and indexed by search engines.\ \ This allows the merchant to control what the search engine crawlers will and won't index. For example, merchants do not want search engine crawlers from crawling and indexing any of the Back Office pages. \ \ By default, when a website is set up Storefront will add URLs that we don't want crawled:\ \ User-agent: \* \ Disallow: /error/ \ Disallow: /platformhealthcheck/ \ Disallow: /publish/ \ Disallow: /checkout/ \ Disallow: /cart/ \ Disallow: /account/ \ Disallow: /profile/ \ Disallow: /scripts/ \ Disallow: /styles/ \ Disallow: /images/ \ Disallow: /fonts/ \ Disallow: /ckeditor/ \ Disallow: /backoffice/ \ Allow: /account/login \ Allow: /account/register ### How to Update Robots.txt file 1. select the store you want to edit the file on 2. Click on Manage Store Settings under Settings 3. Navigate to SEO 4. Click on Robots.txt 5. Enter the URL that you want to Allow or Disallow {% embed url="" %} # Sitemap.xml A sitemap.xml file is an XML file that provides a structured list of all the pages and content on a website. It helps search engines understand the website's structure and index its pages more effectively. For an online store, a sitemap.xml file can be used to ensure that search engines discover and index all the relevant product pages, categories, and other important sections of the store.\ \ By providing a sitemap.xml file to search engines, online stores can improve the discoverability and indexing of their pages, potentially leading to better organic search visibility and traffic. It's important to update the sitemap.xml file whenever new products or pages are added to the store to ensure search engines are aware of the latest content. # Checkout {% content-ref url="/pages/ynUjvAALhdUEu7CYaAeb" %} [Customer Accounts](/features/stores/store-settings/checkout/customer-accounts) {% endcontent-ref %} {% content-ref url="/pages/xLr5ANdwp1R9av9Yzeg7" %} [Abandoned Cart](/features/stores/store-settings/checkout/abandoned-cart) {% endcontent-ref %} {% content-ref url="/pages/OLFY5eZEydh8F0nrMR8L" %} [Email Marketing](/features/stores/store-settings/checkout/email-marketing) {% endcontent-ref %} {% content-ref url="/pages/lIiHpQAbpiYd1JcBweNE" %} [Google Maps](/features/stores/store-settings/checkout/google-maps) {% endcontent-ref %} {% content-ref url="/pages/wU02o52Bmzy8YEyaALWW" %} [Wallet](/features/stores/store-settings/checkout/wallet) {% endcontent-ref %} # Customer Accounts The merchant can update how customers can check out on their website using the customer accounts settings. The merchant can choose if the customers can check out using a guest account or must have a registered account to purchase from the store. ### How to Update Customer Accounts 1. Select the Store you want to update the customer accounts on 2. Click on Manage Store Settings underneath Settings 3. Navigate to Check Out and click on customer accounts 4. Select how you would like your customers to check out {% embed url="" %} # Abandoned Cart An abandoned cart is when a customer is adding products to their cart in the online store and then navigates away from the website without checking out. Abandoned carts occur quite often in the E-commerce Industry. The abandoned cart settings in the Back Office allow the merchant to turn on the website's functionality to send reminders to these customers. The merchant can choose how many notifications get sent and the time intervals. ### How to Update the Abandoned Cart Settings 1. Select the Store you want to update the abandoned cart on 2. Click on Manage Store Settings underneath Settings 3. Navigate to Check Out and click on Abandoned Cart 4. Enable Abandoned Cart and then update the interval settings {% embed url="" %} # Email Marketing Email Marketing refers to the merchant's ability to receive marketing emails on checkout. The advantage of having this option is that it doesn't require the customer to have to fill out a separate form increasing the chances of them signing up.\ \ Your marketing emails will then have a greater reach and increase conversions. ### How to Update Email Marketing Settings 1. Select the Store you want to update the email marketing on 2. Click on Manage Store Settings underneath Settings 3. Navigate to Check Out and click on email marketing 4. You can activate sign up on check out and whether it is selected or not but default {% embed url="" %} # Google Maps Adding Google Maps API to an online store allows the merchant to use Google Map services such as Google Maps and the ability to record latitudes and longitudes on customer addresses. The merchant will need to have enabled Google Maps before they can use certain features like local delivery. ### How to Enable Google Maps 1. Set up your Google Maps API [here](https://developers.google.com/maps/get-started) 2. Select the Store you want to enable Google Maps on 3. Click on Manage Store Settings underneath Settings 4. Navigate to Check Out and click on Google Maps 5. Enter the Google API key and then enable it {% embed url="" %} # Wallet A wallet feature can be activated on the site for the merchant and customers to use. The merchant can credit and debit a customer's wallet as needed. This is useful when the merchant needs to provide a discount to a customer, the merchant can credit the customer's wallet. \ \ The merchant can choose to allow customers when to use the credits in their wallet or force them to use them on checkout if the customer has credits. ### How to Enable the Wallet 1. Select the Store you wish to enable the wallet on 2. Select Manage Store Settings underneath Settings 3. Navigate to Check Out and select Wallet 4. Enable the wallet and choose whether to force wallet use or not {% embed url="" %} # Security & Privacy {% content-ref url="/pages/leAQIrDPeZO0iOBKYtnb" %} [Password Lock](/features/stores/store-settings/security-and-privacy/password-lock) {% endcontent-ref %} {% content-ref url="/pages/DocZzSfaS0JKdzQkTeG4" %} [Google reCAPTCHA](/features/stores/store-settings/security-and-privacy/google-recaptcha) {% endcontent-ref %} # Password Lock The password lock allows a merchant to keep their online store closed off to the public. This may be due to the website still being built or because the merchant only wants specific clients to have access. The merchant can provide a password to their customers to gain access to the site.\ \ The Password Lock Section is where you can provide a custom message on the lock screen. ### How to Update the Password Lock Message 1. Select the Store you wish to update the password lock screen message 2. Click on Manage Store Settings underneath Settings 3. Navigate to Security and Privacy 4. Click on Password Lock 5. Enter the message you wish to display {% embed url="" %} # Google reCAPTCHA reCAPTCHA is a security measure developed by Google to protect websites and online services from automated bot attacks and spam. It is designed to distinguish between human users and automated bots by presenting challenges that are difficult for bots to solve but relatively easy for humans. ### How to add a Google reCAPTCHA 1. You can set up a Google reCAPTCHA [here](https://cloud.google.com/recaptcha-enterprise/docs/set-up-google-cloud) 2. Select the Store you wish to update the password lock screen message 3. Click on Manage Store Settings underneath Settings 4. Navigate to Security and Privacy 5. Click on Google reCAPTCHA 6. Add your site key and secret key, then enable {% embed url="" %} # Notifications {% content-ref url="/pages/sspMRq1kWRzUDIoI3atu" %} [Merchant Emails](/features/stores/store-settings/notifications/merchant-emails) {% endcontent-ref %} {% content-ref url="/pages/oyqNtIy01XlWhna1oCZP" %} [Customer Emails](/features/stores/store-settings/notifications/customer-emails) {% endcontent-ref %} {% content-ref url="/pages/a2xDY0HpY8I1ufSKpxNI" %} [Email From/Reply To](/features/stores/store-settings/notifications/email-from-reply-to) {% endcontent-ref %} # Merchant Emails Merchant Emails refer to the emails that the website will send to the merchant when specific actions are made on the online store. For example, the merchant will get a mail whenever an order is placed or when a new customer registers.\ \ In the Merchant Email Section, the merchant can choose which email notifications they wish to receive and to whom they wish those emails to go. ### How to Update Merchant Emails 1. Select which Store you would like to update the merchant emails on 2. Click on Manage Store Settings underneath Settings 3. Navigate to Notifications 4. Click on merchant emails 5. Update the emails to select which ones you would like to receive and whom should receive them {% embed url="" %} # Customer Emails Customer emails refer to the emails that get sent out to the customer after specific actions have been made. For example, an email will get sent out whenever a customer makes a purchase or completes registration. The merchant can update which of these customer notifications will get sent out, who the emails will come from and what the subject line will be. ### How to Update Customer Emails 1. Select which Store you would like to update the customer emails on 2. Click on Manage Store Settings underneath Settings 3. Navigate to Notifications 4. Click on customer emails 5. Select the emails to update which ones you would like the customers to receive, whom they should be sent by and what the subject line should be {% embed url="" %} # Email From/Reply To Email From/Reply To refers to the section where the merchant can adjust who the mail comes from and what email address the users can reply to. ### How to Update Email From/Reply To 1. Select which Store you would like to update the Email From/Reply To on 2. Click on Manage Store Settings underneath Settings 3. Navigate to Notifications 4. Click on Email From/Reply To 5. Update the email display name and Reply to email {% embed url="" %} # Catalogue {% content-ref url="/pages/ZjmDlJQBqIpJz8duWgdy" %} [Filter Search](/features/stores/store-settings/catalogue/filter-search) {% endcontent-ref %} {% content-ref url="/pages/vXUba0640L3bMCsxehWT" %} [Product Filters](/features/stores/store-settings/catalogue/product-filters) {% endcontent-ref %} {% content-ref url="/pages/sx3eZSHP3vx23EDAIJXN" %} [Product Display](/features/stores/store-settings/catalogue/product-display) {% endcontent-ref %} {% content-ref url="/pages/MgdSNALD7xSyqjuzUG10" %} [Gift Registries](/features/stores/store-settings/catalogue/gift-registries) {% endcontent-ref %} {% content-ref url="/pages/6KkkLlf9KUw9C4awmBno" %} [Wishlists](/features/stores/store-settings/catalogue/wishlists) {% endcontent-ref %} {% content-ref url="/pages/57WN0bObRpnEbMnFXaIo" %} [Product Reviews](/features/stores/store-settings/catalogue/product-reviews) {% endcontent-ref %} {% content-ref url="/pages/mOf6XjS6X77E35kyLfUd" %} [Product Comparison](/features/stores/store-settings/catalogue/product-comparison) {% endcontent-ref %} --- [Next Page](/llms-full.txt/1)