Collection Orders from the Backoffice

Store staff creating orders from the backoffice can now choose between collection and delivery, fulfil collection orders directly from the backoffice, and customers automatically receive a collection notification email with an estimated collection date.

This includes:

• Choose collection or delivery when creating backoffice orders

• Fulfil collection orders from the backoffice

• Automatic collection notification email with an estimated collection date

How it benefits the Merchant

• Gives staff the flexibility to process in-store pickups directly from the backoffice

• Keeps customers automatically informed, reducing pickup-related support calls

• Provides an estimated collection date so customers know what to expect

Potential FAQs

Q: Do customers get notified automatically when their order is ready for collection? A: Yes, customers receive a collection notification email with an estimated collection date.

Q: Can backoffice staff create both delivery and collection orders? A: Yes, staff can choose between collection and delivery when creating orders from the backoffice.