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Enhanced Logging for Payment Failures

In some cases, payments could fail without clear visibility into the cause. Additional logging has been added to capture more detail whenever a payment failure occurs.

How it benefits the Merchant

  • Makes it easier for support and technical teams to diagnose failed payments

  • Reduces time to resolution when customers report payment problems

  • Helps minimise lost revenue due to undetected or unexplained failures

Potential FAQs

Q: Do I need to enable this logging? A: No, enhanced logging is automatically enabled.

Q: How do I get help with a specific failed payment? A: Provide the order or payment reference to support. The improved logs will help them quickly identify what went wrong.

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