> For the complete documentation index, see [llms.txt](https://support.storefront.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.storefront.co.za/release-notes/july-2026/backoffice-switch-to-broken-subscription.md).

# Backoffice switch to broken subscription

Fixed an issue where switching to a subscription with a broken or misconfigured database could break the user's Auth0 profile; the system now validates the database before allowing the switch.

**How it benefits the Merchant**

Protects your account login integrity by preventing a switch to a misconfigured subscription from corrupting your user profile.

**Potential FAQs**

Q: Do I need to do anything to get this fix?

A: No — validation now happens automatically before a subscription switch.

Q: What happens if I try to switch to a broken subscription now?

A: The system validates the database first, so the switch that could break your profile is now prevented.