> For the complete documentation index, see [llms.txt](https://support.storefront.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.storefront.co.za/release-notes/july-2026/s3-storage-region-and-credentials-fix.md).

# S3 Storage region and credentials fix

Fixed transactional emails (such as forgot-password) failing to send for stores whose media storage is hosted in a different AWS region than the platform default.

**This includes:**

* Fixes forgot-password and other transactional emails failing to send
* Email system now always uses the correct shared AWS region and credentials
* Applies regardless of a store's own storage configuration

**How it benefits the Merchant**

Ensures critical transactional emails like password resets reliably reach customers, reducing account lockouts and support tickets.

**Potential FAQs**

Q: Do I need to change my store's storage configuration?

A: No — the email system now always uses the correct shared region and credentials automatically.

Q: Which stores were affected by this issue?

A: Stores whose media storage was hosted in a different AWS region than the platform default.