> For the complete documentation index, see [llms.txt](https://support.storefront.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.storefront.co.za/release-notes/march-2026/collection-orders-from-the-backoffice.md).

# Collection Orders from the Backoffice

Store staff creating orders from the backoffice can now choose between collection and delivery, fulfil collection orders directly from the backoffice, and customers automatically receive a collection notification email with an estimated collection date.

**This includes:**

* Choose collection or delivery when creating backoffice orders
* Fulfil collection orders from the backoffice
* Automatic collection notification email with an estimated collection date

**How it benefits the Merchant**

* Gives staff the flexibility to process in-store pickups directly from the backoffice
* Keeps customers automatically informed, reducing pickup-related support calls
* Provides an estimated collection date so customers know what to expect

**Potential FAQs**

Q: Do customers get notified automatically when their order is ready for collection?\
A: Yes, customers receive a collection notification email with an estimated collection date.

Q: Can backoffice staff create both delivery and collection orders?\
A: Yes, staff can choose between collection and delivery when creating orders from the backoffice.