# Messages Messages are direct communications that the merchant can send to their customers. It will allow the merchant, through the back office, to send a message to an individual or group of customers. The customers will get an email notification that they have received a message and will be able to access the message in the customer dashboard. The merchant can use these messages to communicate directly with customers about their orders or even send the customers' promo codes and inform them about other promotions. ### How to Create a Message 1. Click on Marketing > Messages 2. Click on the Create Icon 3. Select a store that this message should be sent to 4. Add a subject and Message you would like to send 5. Search for a Recipient that you want to send the message to. You can search by name or email 6. Click Add once you have a recipient. You can add multiple Recipients if required 7. Click on Save to send the message {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.storefront.co.za/features/marketing/messages.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.