> For the complete documentation index, see [llms.txt](https://support.storefront.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.storefront.co.za/features/sales/wallets.md).

# Wallets

The Wallets section shows every customer's wallet balance across your stores, and is where you add or remove credit from a customer's account.

Merchants use this to refund a customer as store credit, to apply a goodwill gesture after a problem, or to run a loyalty arrangement, without having to create a discount code each time.

### Before You Start

The wallet must be enabled on the store before customers can use their credit. See [Wallet](/features/stores/store-settings/shopping-experience/wallet.md) under Store Settings.

### How to Credit or Debit a Customer's Wallet

1. Click on Sales
2. Select Wallets
3. Find the customer whose wallet you wish to change
4. Click the kebab menu against them
5. Select whether you are crediting or debiting the wallet
6. Enter the amount and confirm

A credit increases the customer's available balance. A debit reduces it.

### Viewing a Customer's Transactions

Each wallet keeps a history of what has been added and spent, so you can see how a balance was arrived at.

1. Find the customer in the wallet list
2. Open their wallet to view its transactions

### Exporting

Click Export to download wallet balances as a spreadsheet.

{% hint style="warning" %}
Wallet credit is real money to your customer. Check the customer and the amount before confirming, because a credit applied to the wrong account is awkward to recover.
{% endhint %}

{% hint style="info" %}
Whether a customer's credit is applied automatically at checkout, or whether they choose when to spend it, is controlled by the Force wallet use setting under Store Settings.
{% endhint %}