> For the complete documentation index, see [llms.txt](https://support.storefront.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.storefront.co.za/features/sales/orders/order-payments.md).

# Order Payments

This section covers taking payment for an order from the back office, rather than the customer paying through the storefront. It is what you use for a sale taken in-store or over the telephone, and for recording payments you have received another way, such as an EFT or cash.

There are two routes, depending on whether you want the customer to pay now through the store's payment methods, or whether you are recording a payment you have already received.

### Taking a Payment Now

Use this when the customer is with you or on the phone and will pay by card.

1. Create or edit the order
2. Click Collect Payment
3. Select Make Payment
4. The checkout opens, and the customer can select their preferred payment method and complete payment

### Recording a Payment You Have Already Received

Use this when the customer has paid you by EFT, cash or any other means outside the store.

1. Create or edit the order
2. Click Collect Payment
3. Click Mark as Paid
4. The order moves from Pending to Processing, because it is now treated as paid

Marking an order as paid also sends the customer their order confirmation email.

{% hint style="warning" %}
Mark as Paid records the order as paid without any money moving through the store. Only use it once you have confirmed the funds have actually arrived. For an EFT, that means checking your bank account, not just the customer's word.
{% endhint %}

An order cannot be fulfilled until it has been paid. If Fulfil Items is unavailable, check the payment status first. See [Order Fulfilments](/features/sales/orders/order-fulfilments.md).