> For the complete documentation index, see [llms.txt](https://support.storefront.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.storefront.co.za/features/sales/orders/order-fulfilments.md).

# Order Fulfilments

A fulfilment records that some or all of an order has been sent to the customer. You add fulfilments manually where the delivery is arranged outside the store, and the customer is sent the tracking details.

An order can have more than one fulfilment. That is how you handle sending part of an order now and the rest when it arrives.

### Before You Start

An order cannot be fulfilled until it has been paid. If Fulfil Items is unavailable, check the payment status on the order first. See [Order Payments](/features/sales/orders/order-payments.md).

### How to Fulfil an Order

1. Create or edit the order
2. Click Fulfil Items
3. Select the products that form part of this fulfilment
4. Select the delivery option from the dropdown
5. Enter the tracking number supplied by the delivery company
6. Click Apply

The customer is sent the fulfilment details, including the tracking number, so they can follow the delivery themselves.

### Partial Fulfilments

Where you can only send part of an order, select just the products you are sending now and complete the fulfilment. Repeat the steps above for the remaining items when they are ready, creating a second fulfilment against the same order.

{% hint style="info" %}
Enter the tracking number carefully. It is what the customer uses to follow their delivery, and a wrong number usually results in a support query rather than the customer checking with the courier.
{% endhint %}