Merchants can set specific products to be enquiry only. This means that the clients won't pay for it by check out but instead, an email will be sent to the merchant expressing the client's interest in the product. The reason a merchant would choose to make a product enquiry only would be because it is a difficult product to get ahold of, it requires custom building, involves some kind of license, etc. Once the enquiry is made the merchant can contact the customer and edit it before saving it as an order.

How to Edit an Enquiry

  1. Click on Sales

  2. Click on Enquiries

  3. Select the Enquiry you wish to edit and click on the Enquiry Number

  4. Convert to draft order

  5. Update the order and arrange payment with the client

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