# Create an Order

1. Click on the Create Icon in the top right-hand corner
2. Select a Store you want to create the order for
3. Add products to the order: \
   a. Add a Custom Item (This is a product that does not exist in your current catalogue): \
   i. Click Add Custom Item \
   ii. Enter an item name\
   iii. Enter the Item Quantity (the quantity that will be ordered) \
   iv. Enter a Price (Including VAT/Tax) \
   v. Select if the product is taxable and if the item requires shipping \
   vi. Select Apply to add the product to the order

{% embed url="<https://scribehow.com/embed/Adding_Custom_Product_to_an_Order__WnU5DR1wRuSLetJ4u_tCuw>" %}

\
b. Adding a Product that already exists in your current Catalogue: \
i. Click Browse\
ii. Search for the product/s you wish to add via SKU or product name \
iii. Select the product/s you wish to add\
iv. Click Apply once you have selected the products you wish to add to the order

{% embed url="<https://scribehow.com/embed/How_to_Order_Acana_18KG_on_Store001-ha4a8k__kDqA9lowToORtVrnJ0oKMw>" %}

4. Add Customer Details: \
   a. Click on the Edit Button in the customer block\
   b. Search for the customer's name or email address. (The customer must already be registered on the site) \
   c. Click on Apply once you have selected the customer

{% embed url="<https://scribehow.com/embed/Add_Customer_Details__0DJb5NfcTVSKRXEaHUimzQ>" %}

4. Adding a Delivery Address: \
   a. Click on Edit in the Delivery Address Block\
   b. Enter the address details as requested\
   c. Click Apply

{% embed url="<https://scribehow.com/embed/How_to_add_a_Shipping_Address_for_Order__WcPbWQi1QdqHsfOX3uWKuQ>" %}

5. Adding Notes: \
   a. Click on Edit in the notes Block \
   b. Enter the notes that need to be made for this order\
   c. Click Apply

{% embed url="<https://scribehow.com/embed/Adding_a_Note_to_an_Order__VeK_U6dNRjW_t3uP0o76_w>" %}

6. Adding Discounts and Shipping: \
   a. Click on the three dots in the top right on the Payment Pending Block \
   b. Click on Edit Discount or Edit Shipping\
   i. Discounts: \
   1\. Choose whether to discount an amount or percentage from the dropdown \
   2\. Enter the Amount/Discount you wish to add\
   3\. Click Apply

&#x20;      ii. Shipping: \
&#x20;      1\. Select the shipping option you wish to apply from the dropdown. \
&#x20;      2\. Enter the Shipping Cost \
&#x20;      3\. Click Apply

{% embed url="<https://scribehow.com/embed/Adding_Discount_and_Shipping_to_an_Order__Z5OO7sYpS-aPsXyv4SQTrg>" %}

7. To send the order to the customer click the share button in the top right
8. Copy the link and send it to the customer to make a payment


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